Kyriad Résidence Cabriès

Due to some flight delays, I didn't arrive to this hotel until almost midnight. When I arrived, I expected a 24/7 reception. Despite having sent an email informing of my late arrival, there was no one at reception. I called the posted after hours number a few times with no answer. Couldn't find any info about a late check in. Eventually called the after hours number again, got an employee who came out to the lobby to assist. He told me I hadn't paid yet (which was true - I booked a pay on arrival room). He told me he couldn't use the card machine so I had to either bank transfer him or pay cash - this seemed quite odd, but he told me I couldn't get my room unless I did this. Luckily another employee happened to be walking by (off duty), and eventually sorted it out for me - saying I could pay in the morning. It turns out the initial gentleman was just an emergency maintenance employee. Overall, the issue got resolved, but it was quite concerning that I wouldn't have a room, and should have been publicised that check in closes at a certain time. The rooms themselves were average, but didn't seem the cleanest. Bathrooms were a little dirty and sheets didn't seem to be properly washed. Overall it was manageable for 1 night, but I would probably not stay here again.

This is a really nice place to stay. Good location. Super quiet. Convenient parking behind the gates. Gym and pool is available. Gym is not the best one, some stuff is broken and not functional, TV has no music channels, but the room is fine. Breakfast is not too bad. Assortment a bit limited for such a price. Laundry room is available and not expensive at all, with the iron for free. Staff is speaking English as well. Rooms are great, with the kitchen and almost all that you need to prepare food. Cattle, pans, microwave and dishwasher. Air-conditioned working good. For the second week I got a 2 floor room. Loved it. Pleasant stay. Thanks.

Not full stars because I stayed in a newly build wing that still had the smells of wet paint and vestiges of saw dust when turning on the stove fan. Incredibly nice for families, have several outdoor activities like tennis court and swimming pool, and offer all kinds of magazines (French Vogue, Vanity Fair, etc.) and board games (Scrabble, Risk, etc.) Would recommend. Did not enjoy the complimentary breakfast or outdoor services due to a short stay and unbearable temperature (40 degrees Celsius)

I wish I could have put no stars on this hotel because they don’t deserve any gratitude for how they treat people … my wife and I came to the hotel after making a reservation for 4 days once we got to the front desk they told us they had no rooms available and we would have to get our money through our finance institute . Terrible customer service and the lady told us to find something else, crazy how some people are willing to treat others . Do not recommend do NOT GO HERE !